Victims of harassment or racism can expect support and action from Sheffield Homes. The recently launched Charter spells out what steps staff will take to ensure our tenants live in a safe and secure environment.
It includes action against all forms of harassment and racism, including verbal abuse, attacks on people and property, offensive graffiti, and offensive literature or rubbish put through letterboxes.
The Harassment and Racism Customer Charter explains what customers can expect when reporting incidents to Sheffield Homes. It includes information about:
How to report harassment and racism
What standards Sheffield Homes works to when handling a case; removing graffiti; – repairing damage; and making people feel safe and secure.
Services to support victims and witnesses, such as additional home security measures and, in serious cases, rehousing.
Action that can be taken against the perpetrator, including written warnings, Acceptable Behaviour Contracts and injunctions.
Mark Cowley, Manager of the Safer Estate Unit at Sheffield Homes, said:
“We believe that all our customers should live in a safe and secure environment, free from harassment, racism and anti-social behaviour. Harassment and racism cause real misery and distress to people, which will not be tolerated. We are committed to taking whatever action we can to deal with the perpetrators and support the victims.”
“We want our customers to feel confident in reporting harassment to us and have trust in us to take any action we can to help them.”
The Harassment and Racism Customer Charter is available from any Sheffield Homes housing office or by contacting 0114 273 5165.