Story by Abby Taylor-Harris
As part of the city council’s drive to improve digital access to our most needy communities, they are carrying out a survey of organisations and venues that allow public access to their computers. They want to see what equipment is available and to ensure that people have the skills and equipment required to access services, including Universal Credit.
Some organisations are being contacted directly, but there may well be others that the council can’t ask directly, as they don’t know they are providing such facilities! If you work in such a service, please take a few minutes to answer the following questions.
- Have you seen an increase in the use of computers since the introduction of Universal Credit, and if so, by how much?
- Are people able to access a computer when they arrive at the venue? If not, why not?
- Are claimants asking for support to use the computer? If so, what support do they ask for/receive?
- Do the computers appear fit for purpose in relation to making a claim for UC and ongoing claims? If not, what problems are being experienced?
- Are there any major issues we need to address as a matter of urgency?
- What do you expect future trends to look like?
- What do you think would be an ideal solution to the problems? (Even if you think it is never going to happen)
- Are there any partner organisations that would help to support / address the issues?
Please send you responses to Abbey.Taylorfirstname.lastname@example.org